Live Chat Services have become a unique way for law firms and attorneys to increase their client base and overall visibility. This is essentially a way of having a customer service associate standing by 24 hours a day. Above Law Marketing can equip your legal services website with a Live Chat service that will make sure you won’t miss out on a chance to gain a new client.
Benefits of our Live Chat
The installation of a Live Chat service allows your website to be proactive with visitors. This is a way of engaging potential clients without having to partake in phone calls or in-person meetings. This is a way of providing potential clients with live customer support.
- Boost email marketing – Chat sessions are productive when it comes to acquiring email addresses. These can be used in marketing efforts to broaden the visibility of your legal services. Email marketing efforts can be a way of attaining new clients over the course of time.
- Increase website ROI – Law firms are going to have to incur a cost when it comes to website design and adding a live chat is a way of helping to recoup those costs. Generating leads and turning them into clients is helped immensely by a live chat.
- Track your visitors – Live chats help to distinguish new visitors from returning visitors. A chat will provide a log the way a user is navigating your site in real time. This will also provide data in terms of which services are most sought after. Chat transcripts can also be a big help with your website analytics.
- Drive engagement – A live chat will allow your legal service to take advantage of every chance to interact with potential clients. CRM data that is acquired can be converted into actionable leads. This will allow for movement tracking and targeted attention as users click through your website.
A live chat service functions by allowing you to send customized messages to users in real time. Prospects who visit your site through any type of mobile device are also offered with live chat options. This can help with overcoming any reservations or objections, in addition to providing a quick response.
Above Law Marketing can include Live Chat Service as part of your legal services website design package. This is a way of heightening overall customer satisfaction while simultaneously lowering the costs that come with customer service.
